Shipping Info
DELIVERY / SHIPPING :
- Special delivery instructions can be added during checkout.
- We normally take under 7 business days to deliver wine – if we suspect any delays we will contact you immediately for instructions
(however, Pofadder might take a little bit longer but we will still deliver your wine at no extra charge) - Eskom outages and lockdown bans do disrupt this but we will try our best.
- Please consider using your work address for delivery – it makes your colleagues green with envy!
- Breakage policy: As wine bottles are rather fragile, we unfortunately do experience breakages…
- Breakage policy – Bottle If you receive your wine, and you notice that a bottle has been broken please write this on the waybill you sign (that way we can claim it back from Mr. Insurance).
Then please let us know how many bottles are broken (and which wine), and we will immediately put the appropriate amount back into your credit card, or send you replacement wine. The choice is yours. - Breakage policy – Case : in the very extreme case of the whole case being damaged, please do not accept the delivery.
Then please let us know and we will get you a replacement asap.
- Breakage policy – Bottle If you receive your wine, and you notice that a bottle has been broken please write this on the waybill you sign (that way we can claim it back from Mr. Insurance).